Refund policy

You may request a return within 7 days of delivery. Items returned because you changed your mind must be in their original condition with their original packaging. A brief indoor try-on is welcome; please avoid extended wear and keep the packaging.

Start a return

Email info@weareuntold.com or use our contact form with your order number and the item you would like to return. We reply within 2 business days and will provide return instructions and the correct return address. Please contact us before sending anything back, and do not send a return to the address on the parcel without confirmation.

Return shipping

You are responsible for return postage, except where applicable law requires otherwise. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

Damaged, defective, or incorrect items

Contact us promptly with your order number and a description of the issue. Include photographs if available. We will arrange an appropriate remedy.

Refunds

After receiving and inspecting your return, we will email you the outcome. Approved refunds are processed to your original payment method within 5 business days of receiving your return. Your bank may take additional time to display the refund.

Bundle returns

Refunds for returned bundle items are based on the discounted amount paid for those items, as shown on your order, rather than their standalone prices.

This policy does not limit your rights under applicable consumer law.